It is a common belief that private companies are better than public sector undertakings.
A few years back, soon after buying a fully automatic washing machine for our house, I found the filter giving frequent problems, despite regular cleaning. Recently, soon after buying a brand new split AC with some advance features for our house, I came to know that there was a fault in the unit.
What makes a company customer friendly is the attitude of the customer support staff in the company more than anything else.
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