15 May 2011

Off the beaten track: Customer satisfaction

It is a common belief that private companies are better than public sector undertakings. 

A few years back, soon after buying a fully automatic washing machine for our house, I found the filter giving frequent problems, despite regular cleaning. Recently, soon after buying a brand new split AC with some advance features for our house, I came to know that there was a fault in the unit.

What makes a company customer friendly is the attitude of the customer support staff in the company more than anything else.

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About Me

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Chennai, Tamilnadu, India
I am a retired K-12 Education Management Professional. I have worked at different levels in K-12 school systems, textbook publishing, elearning and Education NGOs. I have held memberships in The Association for Science Education (UK), American Association of Physics Teachers and The Malaysian Institute of Physics. I hold a 1st class B Sc Degree in Physics followed by B Ed [English and Physical Science] and M A [Childcare and Education] degrees. My published works include 59 articles in teacher development magazines in India and the US and a book entitled `Creative Classrooms and Child Friendly Schools' (listed in Amazon). This book is almost an anecdotal account of my professional experience in six countries (including Cambodia where I worked as Technical Adviser to the Ministry of Education, Youth And Sports). I served as mentor in the Certificate of Teaching Mastery Program offered by Teachers Without Borders.