It is common logic that educated senior citizens prefer online transaction for shopping and paying bills. Thanks to our Governments' initiatives. But unfortunately the aims are not achieved if the staff at online payment agencies including banks are inefficient and insensitive to customer needs. One perfect and recurrent example is my savings account in the bank, which I use, for my shopping and bill payment needs.
As I find it difficult to make my daily morning coffee, I buy the ready made Amul Kool Cafe for the past two years. I place order once every month. Usually fund transfer to the vendor and delivery to my apartment is not much of a problem. But some times, it is, and frustratingly so, like this evening.
I had to struggle for nearly two hours to make the payment just because of very substandard online fund transfer system at the bank. I think that inefficient staff in banks should be dismissed.
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