## 15 May 2011

### Off the beaten track: Customer satisfaction

It is a common belief that private companies are better than public sector undertakings.

A few years back, soon after buying a fully automatic washing machine for our house, I found the filter giving frequent problems, despite regular cleaning. Recently, soon after buying a brand new split AC with some advance features for our house, I came to know that there was a fault in the unit.

What makes a company customer friendly is the attitude of the customer support staff in the company more than anything else.
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## 01 May 2011

### Canned fruit juice and concrete concepts

As we all know, canned fruit juice is a popular consumer item today. Just like most other household items, fruit juice cans can be used very effectively in teaching a range of K-8 mathematics and science concepts.

When I was a teacher, I used to get throw away cans collected by my students so that they can use them when learning lessons.

Usually, our textbooks explain concepts such as `Moment (Turning effect) of a force' in a didactic manner (which I hated when learning science at school).  If you go through our textbooks at random, you may find that they do not attempt to present the application component of concepts in children's real life experiences.

When we present questions such as "Look at the can.  We can open it simply by using our finger. Is it possible to open it more easily?" and give enough `wait time' (a crucially important factor, which is often ignored in classroom settings), some children will certainly come up with ideas such as "We can open the can more easily by using a stick".

This can pave way for deeper learning of the mathematical aspect (Moment = Effort X Effort arm) or the mechanical aspect (Moment can be increased by increasing the distance of the point of application of force from the pivot).

Chances of children's ability to come up with such suggestions are greater when we provide them with relevant material resources (for instance, a few sticks in the above mentioned example).

When we couldn't even get fruit juice cans, my students never despaired; they learnt the concept by using doors and doorknobs; they made comparisons when the effort arm changed; they developed graphs by using pencil and paper (decades before "Excel" and "Insert Chart").

I don't think that our Syllabus Boards or Examination Boards stand in our way when it comes to implementing innovative approaches using child friendly materials within K-8.