As my LG Box TV set stopped working a few days back after nearly 15 years of service, I had to replace it with a Smart TV. But as my Tatasky set top box also needed replacement and upgradation to HD format, I remitted the required fee of Rs 2093 to Tatasky yesterday; I got a reply that the work would be done today in the time slotted selected by me. But even after nearly 6 hours having gone by, no technician has come to fix it. Inspite of immensely useful technology, improper time management and lack of customer friendliness seem to continue in service industries. As I have mentioned in my previous posts, technology in bad hands is bad.
It is really frustrating that consumers are taken for a ride unnecessarily.
According to media reports, Mr Modi and his team mates are very proud of contributing to 'digitalising' our country. But they don't know grassroot realities faced by common folk like me.
I think that the Government should intervene and contribute positively in such matters instead of giving sermons and big talks in regional, national and multinational forums on 'digitalised' India.
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